Effective Date: February 2026
Version: 1.0
Last Updated: February 16, 2026
1. ACCEPTANCE OF TERMS
1.1 Agreement to Terms
By accessing, registering for, or using Zetraxa ("the Platform"), "Software", or "Services"), you ("User", "You", "Your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Platform.
1.2 Definitions
- "Platform" means the Zetraxa ERP and POS software, including all modules, applications, and services
- "Services" means all services provided by Zetraxa Technologies
- "Content" means data, documents, files, and other materials uploaded or created using the Platform
- "User" means any individual or entity accessing or using the Platform
- "Business Account" means an account registered for business or commercial purposes
- "Module" means a specific feature set within the Platform (e.g., POS, Accounting, CRM)
1.3 Additional Terms
These Terms are supplemented by:
- Privacy Policy
- Acceptable Use Policy
- Service Level Agreement
- Module-specific terms where applicable
- Integration-specific terms for connected third-party services
2. DESCRIPTION OF SERVICES
2.1 Platform Overview
Zetraxa is a comprehensive cloud-based Enterprise Resource Planning (ERP) and Point of Sale (POS) platform providing:
Core Modules:
- Point of Sale (POS) and Retail Management
- Inventory and Warehouse Management
- Accounting and Financial Management
- Customer Relationship Management (CRM)
- Human Resource Management (HRM) and Payroll
- Procurement and Supply Chain Management
- Reporting, Analytics, and Business Intelligence
Industry-Specific Modules:
- Construction Management (Project Management, BOQ, Contracts, Progress Tracking)
- Healthcare (Laboratory Management, Radiology, Hospital Management)
- Hospitality (Hotel Management, Restaurant Management, Gym Management)
- Manufacturing (Production Planning, Recipe Management, Quality Control)
- Field Service (Repair and Service Center Management)
- Project Management (Tasks, Time Tracking, Resource Allocation)
Integrations:
- eCommerce platforms (Shopify, WooCommerce)
- Payment gateways and financial services
- Tax compliance systems (ZATCA, Egypt Tax Authority)
- Communication platforms (WhatsApp Business)
- Accounting software integrations
2.2 Service Availability
- Services are available 24/7 except during scheduled maintenance
- We will provide advance notice of scheduled maintenance when possible
- Emergency maintenance may be performed without notice
2.3 Service Modifications
We reserve the right to:
- Modify, suspend, or discontinue any feature or service
- Update the Platform with new features and improvements
- Change subscription pricing with 30 days advance notice
- Discontinue services with 60 days advance notice
3. ACCOUNT REGISTRATION AND MANAGEMENT
3.1 Registration Requirements
To register for Zetraxa, you must:
- Be at least 18 years of age or the age of majority in your jurisdiction
- Have legal capacity to enter into a binding agreement
- Be authorized to act on behalf of any business entity you represent
- Provide accurate, current, and complete registration information
- Maintain and update your registration information
3.2 Account Types
- Business Account: For companies, organizations, and enterprises
- Individual Account: For sole proprietors and individual users
- Trial Account: For evaluation purposes with limited functionality and duration
- Partner Account: For authorized resellers, integrators, and technology partners
3.3 Account Security
- You are responsible for maintaining account credential confidentiality
- You are responsible for all activities under your account
- You must notify us immediately of unauthorized access or security breaches
- We are not liable for losses from your failure to protect your account
3.4 User Management
- Business accounts may add multiple users with different permission levels
- You are responsible for managing user access and permissions
- You must ensure all users comply with these Terms
- You must remove access for users who no longer require it
3.5 Account Verification
We may require:
- Email verification
- Phone number verification
- Business documentation verification
- Identity verification for certain features
4. SUBSCRIPTIONS AND PAYMENT
4.1 Subscription Plans
Zetraxa offers multiple subscription plans:
- Starter Plan: Basic features for small businesses
- Professional Plan: Advanced features for growing businesses
- Enterprise Plan: Full features for large organizations
- Custom Plan: Tailored solutions for specific requirements
4.2 Subscription Terms
- Subscriptions are billed monthly or annually in advance
- Annual subscriptions may receive discounted pricing
- All prices are exclusive of applicable taxes unless stated otherwise
- We accept major credit cards, bank transfers, and other approved payment methods
4.3 Auto-Renewal
- Subscriptions automatically renew at the end of each billing period
- You will be charged the then-current subscription rate
- You may cancel auto-renewal at any time before the renewal date
- Cancellation takes effect at the end of the current billing period
4.4 Price Changes
- We reserve the right to modify subscription pricing
- Price increases require 30 days advance notice
- If you do not accept the new price, you may cancel before the change
- Existing annual subscriptions are honored until the end of the current term
4.5 Refunds
- Monthly subscriptions: No refunds for partial months
- Annual subscriptions: Pro-rated refunds within 30 days of purchase
- Trial periods: No refunds for early termination
- Custom plans: Subject to individual contract terms
4.6 Payment Failures
- If payment fails, we will attempt to charge your payment method again
- Services may be suspended after multiple failed payment attempts
- You will be notified of payment failures via email
- Late payments may incur interest charges where permitted by law
4.7 Taxes
- You are responsible for all applicable taxes
- We will collect and remit taxes where required by law
- Tax-exempt entities must provide valid exemption documentation
5. ACCEPTABLE USE POLICY
5.1 Permitted Use
You may use Zetraxa for:
- Lawful business operations and management
- Authorized data processing and storage
- Integration with approved third-party services
- Internal business analytics and reporting
5.2 Prohibited Activities
You must NOT:
- Use the Platform for any illegal or unauthorized purpose
- Upload, store, or transmit malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to any part of the Platform
- Interfere with or disrupt the Platform's operation or security
- Reverse engineer, decompile, or attempt to extract source code
- Use the Platform to infringe upon intellectual property rights
- Share, sell, or distribute your account access to third parties
- Use the Platform for spam, phishing, or fraudulent activities
- Process or store personal data in violation of privacy laws
- Exceed usage limits or engage in abusive resource consumption
- Use automated systems to access the Platform without authorization
- Create accounts for fraudulent or deceptive purposes
- Transmit content that is defamatory, obscene, or offensive
- Violate any applicable local, state, national, or international law
5.3 Content Standards
- All uploaded content must be lawful
- Content must not infringe third-party rights
- You are responsible for content accuracy and legality
- We may remove content that violates these Terms
5.4 Resource Usage
- You must not exceed allocated storage limits
- You must not abuse API rate limits
- You must not use excessive server resources
- We may suspend accounts with abnormal usage patterns
6. INTELLECTUAL PROPERTY
6.1 Platform Ownership
- Zetraxa, including all software, documentation, and content, is our proprietary property
- The Platform is protected by copyright, trademark, and other intellectual property laws
- We retain all rights not expressly granted in these Terms
6.2 License Grant
- We grant you a limited, non-exclusive, non-transferable license to use the Platform
- The license is valid only during your active subscription period
- The license is subject to compliance with these Terms
6.3 User Content
- You retain ownership of your Content
- You grant us a license to use your Content to provide the Services
- You represent that you have rights to upload and use your Content
- You may export your Content at any time
6.4 Feedback
- Any feedback or suggestions you provide may be used without restriction
- You waive intellectual property claims on such feedback
6.5 Trademarks
- "Zetraxa" and associated logos are our trademarks
- You may not use our trademarks without prior written consent
7. DATA PROTECTION AND PRIVACY
7.1 Data Ownership
- You retain full ownership of your business data
- We do not claim any ownership rights over your data
- You may export your data at any time in standard formats
7.2 Data Processing
- We process your data solely to provide the Services
- We implement appropriate technical and organizational security measures
- Data is stored in secure data centers with encryption
- We maintain backups for disaster recovery
7.3 Privacy Policy
- Data processing is governed by our Privacy Policy
- By using the Platform, you consent to data processing as described
- You must comply with applicable data protection laws
7.4 Data Retention
- Active account data is retained for the duration of your subscription
- After termination, data is retained for 30 days for potential recovery
- After the recovery period, data is permanently deleted
- Legal hold data may be retained longer as required by law
7.5 Data Security
- We implement industry-standard security measures
- We use encryption for data in transit and at rest
- We conduct regular security assessments
- We notify affected users of data breaches within 72 hours
8. INTEGRATIONS AND THIRD-PARTY SERVICES
8.1 Third-Party Integrations
- You may connect third-party services to the Platform
- You must have authorization to connect third-party accounts
- Third-party terms of service apply to connected services
- We are not responsible for third-party service availability
8.2 eCommerce Integrations
- Shopify, WooCommerce, and other eCommerce integrations are provided
- Data synchronization may have delays
- You must comply with third-party platform terms
- Payment processing is handled by third parties
8.3 Payment Gateways
- Payment processing is handled by certified payment processors
- We do not store payment card numbers
- Payment data is processed according to PCI DSS standards
- We are not liable for payment processing errors
8.4 Tax Compliance Integrations
- ZATCA and Egypt Tax integrations assist with compliance
- Compliance features do not guarantee regulatory compliance
- You are responsible for accuracy of tax data
- We are not responsible for penalties from data errors
8.5 API Access
- API access is provided according to your subscription plan
- API usage is subject to rate limits
- You must not abuse or overload API endpoints
- API credentials must be kept secure
9. SERVICE LEVEL COMMITMENTS
9.1 Availability
- We strive for 99.9% uptime during each calendar month
- Scheduled maintenance is excluded from uptime calculations
- We will provide advance notice of scheduled maintenance
9.2 Support Services
- Support availability depends on your subscription plan
- Support channels may include email, chat, phone, and knowledge base
- Response times are based on issue severity and plan tier
- Premium support options are available for enterprise customers
9.3 Updates and Improvements
- We regularly update the Platform with new features
- Updates are applied automatically to cloud deployments
- We may discontinue features with 60 days advance notice
- Critical security updates may be applied without notice
9.4 Backup and Recovery
- We maintain regular backups of Platform data
- Recovery point objective (RPO): Up to 24 hours
- Recovery time objective (RTO): Up to 4 hours for critical issues
10. WARRANTIES AND DISCLAIMERS
10.1 Our Warranties
- We will provide the Services with reasonable skill and care
- The Platform will perform substantially as described in documentation
10.2 Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
- Accuracy or reliability of results
- Correction of defects
10.3 Third-Party Components
- The Platform may include third-party software and services
- We do not warrant third-party components
- Third-party terms may apply to such components
10.4 Beta Features
- Pre-release features may be available for testing
- Such features may be unstable and are not warranted
- We may discontinue beta features without notice
11. LIMITATION OF LIABILITY
11.1 Limitation
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability shall not exceed fees paid in the 12 months preceding the claim
- We are not liable for indirect, incidental, special, or consequential damages
- We are not liable for loss of profits, revenue, data, or business opportunities
- We are not liable for damages arising from third-party integrations
11.2 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters, acts of God, or weather events
- War, terrorism, or civil unrest
- Government actions or regulatory changes
- Internet infrastructure failures
- Cyber attacks not caused by our negligence
- Pandemics or public health emergencies
12. INDEMNIFICATION
12.1 Your Indemnification
You agree to indemnify and hold harmless Zetraxa , its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any third-party rights
- Your violation of applicable laws
- Content or data you upload to the Platform
- Claims by your employees, customers, or other third parties
12.2 Process
- We will provide prompt notice of any claim subject to indemnification
- You will cooperate in the defense of such claims
- We reserve the right to participate in the defense with our own counsel
13. TERMINATION
13.1 Termination by You
- You may terminate your account at any time through account settings
- Termination requests must be submitted before the renewal date
- No refunds for partial subscription periods (unless within refund window)
- You must export your data before termination
13.2 Termination by Us
We may suspend or terminate your account if:
- You violate these Terms or any applicable policies
- Your payment fails or account becomes delinquent
- Your usage significantly exceeds normal patterns
- We discontinue the service (with reasonable notice)
- Required by law or legal process
13.3 Effects of Termination
- Your access to the Platform will cease immediately
- Your data will be retained for 30 days then permanently deleted
- You remain responsible for all fees incurred before termination
- Provisions that by their nature should survive will remain in effect
13.4 Suspension
We may temporarily suspend your access:
- During investigation of suspected violations
- For security reasons or suspected breaches
- For scheduled or emergency maintenance
- For payment issues until resolved
14. DISPUTE RESOLUTION
14.1 Negotiation
- Parties will attempt to resolve disputes through good faith negotiation
- Either party may initiate negotiation by written notice
- Negotiation period is 30 days from receipt of notice
14.2 Mediation
- If negotiation fails, parties may agree to mediation
- Mediation will be conducted by a mutually agreed mediator
- Each party bears its own mediation costs
14.3 Arbitration
- If mediation fails or is not elected, disputes may be submitted to binding arbitration
- Arbitration will be conducted under applicable arbitration rules
- The arbitration will be held in a mutually agreed location
- The arbitrator's decision is final and binding
14.4 Litigation
- Nothing prevents either party from seeking injunctive relief in court
- Small claims may be pursued in appropriate small claims courts
14.5 Class Action Waiver
- You agree not to participate in class actions against us
- You agree to arbitrate disputes individually
15. GOVERNING LAW AND JURISDICTION
15.1 Governing Law
These Terms are governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
15.2 Jurisdiction
- Any disputes shall be subject to the exclusive jurisdiction of competent courts
- You consent to personal jurisdiction in such courts
- You waive any objection to venue in such courts
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with the Privacy Policy and other referenced policies, constitute the entire agreement between you and us.
16.2 Amendments
- We may amend these Terms at any time
- Material amendments require 30 days advance notice
- Continued use after amendments constitutes acceptance
- You may terminate if you do not accept amended Terms
16.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16.4 Waiver
- Failure to enforce any right does not constitute a waiver
- Any waiver must be in writing and signed by the waiving party
16.5 Assignment
- You may not assign your rights or obligations without our consent
- We may assign our rights and obligations without restriction
16.6 Notices
- Notices will be sent to your registered email address
- Notices are deemed received 24 hours after sending
- Legal notices may require additional delivery methods
16.7 Survival
Provisions that by their nature should survive termination will remain in effect, including:
- Intellectual property provisions
- Limitation of liability
- Indemnification
- Confidentiality
- Dispute resolution
16.8 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights.
16.9 Export Compliance
You agree not to use or export the Platform in violation of applicable export laws and regulations.
16.10 Relationship
These Terms do not create any partnership, joint venture, or agency relationship.
17. MODULE-SPECIFIC TERMS
17.1 Healthcare Modules
- You are responsible for compliance with healthcare regulations (HIPAA, local health laws)
- You must implement appropriate safeguards for protected health information
- Clinical decision support features are tools, not medical advice
- We are not a Business Associate under HIPAA unless a separate BAA is executed
17.2 Construction Module
- Project management features are tools, not engineering certification
- Safety features are aids, not substitutes for proper safety management
- Financial projections are estimates based on your inputs
- You are responsible for compliance with construction regulations
17.3 Financial and Accounting Module
- The Platform is not a substitute for professional accounting advice
- Tax calculations are based on your configuration
- You are responsible for the accuracy of financial data
- Compliance with financial regulations is your responsibility
17.4 HRM and Payroll Module
- Payroll calculations are based on your configuration
- You are responsible for compliance with labor laws
- Tax withholding calculations may not cover all jurisdictions
- You must verify payroll accuracy before processing
17.5 eCommerce Integrations
- You must comply with third-party platform terms
- Data synchronization may have delays
- We are not responsible for third-party outages
- Payment processing is handled by third parties
17.6 Tax Compliance Integrations
- Compliance features assist but do not guarantee compliance
- You are responsible for accuracy of tax data
- Tax regulations change; you must stay informed
- We are not responsible for penalties from data errors
18. REGIONAL COMPLIANCE
18.1 Saudi Arabia (ZATCA)
- E-invoicing features comply with ZATCA requirements
- You are responsible for accurate invoice data
- We are not responsible for compliance violations from incorrect data
18.2 Egypt Tax Authority
- ETA integration features assist with compliance
- You are responsible for accurate submission data
- We are not responsible for penalties from data errors
18.3 European Union (GDPR)
- Data processing complies with GDPR requirements
- You have rights as described in our Privacy Policy
- Standard Contractual Clauses apply to data transfers
18.4 California (CCPA/CPRA)
- California residents have additional rights
- We do not sell personal information
- You may opt-out of data sharing
19. CONTACT INFORMATION
19.1 General Inquiries
Zetraxa Technologies
Email: [email protected]
Website: www.zetraxa.com
19.2 Support
Email: [email protected]
Help Center: help.zetraxa.com
19.3 Legal
Email: [email protected]
19.4 Billing
Email: [email protected]
20. ACKNOWLEDGMENT
BY ACCESSING OR USING ZETRAXA, YOU ACKNOWLEDGE THAT:
1. You have read and understood these Terms of Service
2. You agree to be bound by these Terms of Service
3. You have the authority to enter into this agreement
4. You will comply with all applicable laws and regulations
5. You understand the limitations of liability and warranties
6. You are responsible for your data and its accuracy
7. You will maintain the security of your account credentials
8. You understand that the Platform is provided "as is"
9. You have reviewed the Privacy Policy
10. You agree to the dispute resolution procedures
Last Updated: February 16, 2026
Version: 1.0
© 2026 Zetraxa Technologies. All Rights Reserved.